New User Bonus Program - Terms and Conditions

After registering with us through designated channels, you will be eligible to receive the Welcome Rewards available in the Reward.

• The welcome reward is only available to users who register through a designated promotional channel, such as a specific partner referral link or an official OKX campaign page. If your account was created through a non-designated channel, you will not be eligible for the bonus.

• Upon completing the required new user task displayed in OKX Rewards -> Welcome Rewards, you will be eligible for a personalised Welcome Rewards. Please refer to OKX app for the detailed requirement and reward amount.

FAQ

What tasks do I need to complete to receive Welcome Rewards?

You may be required to complete trading or deposit tasks as part of the Welcome Rewards criteria. Qualifying actions include:

• Deposit:

  • Crypto or Fiat deposit of the specified amount as shown in the OKX app. Internal transfers do not qualify.

• Trade:

  • Buy, sell or convert order, or a order book trade, that meets the minimum amount specified in the OKX app.

  • Any trades executed on 0-fee trading pairs, such as USDC/EUR, USDT/USDC and USDC/USDG; and any 0 mark-up fee buy, sell, or convert transactions, such as USDC/USDT, USDC/USDG, USDC/USD, or USDG/USD, are excluded and will not qualify as a Trade for the purposes of New User Bonus Terms and Conditions.

How is deposit task in Welcome rewards calculated?

The deposit measures the eligible value you add to your OKX account after eligible value leaving the account is deducted:

Net Deposit = Qualifying Deposits − Qualifying Withdrawals

Qualifying Deposits may include eligible cash deposits and eligible on-chain transfers from an external wallet, where permitted by the task details.

The following do not count as Qualifying Deposits:

• internal transfers received from another OKX user;

• transfers between your own OKX accounts or sub-accounts;

• failed, reversed, refunded or recalled deposits;

• funds received through Crypto Gift or another promotional reward; and

• any other transaction excluded in the task details.

Qualifying Withdrawals may include cash withdrawals, on-chain transfers out of OKX , internal transfers sent to another OKX user, and other outbound transfers identified in the task details. This means an incoming internal transfer will not increase your Net Deposit, while an outgoing internal transfer may reduce it.

For example, if you make a Qualifying Deposit of 10,000 and later make a Qualifying Withdrawal of 2,000, your Net Deposit is 8,000. Receiving an additional internal transfer of 1,000 from another OKX user does not increase it to 9,000.If your Net Deposit falls below the required amount before the task is verified or before any required holding period ends, you may no longer satisfy the task.

Why is my crypto reward showing as locked?

If you receive a crypto reward, the funds are locked for up to 45 days qualifying period.

During this period, the reward can be used for trading but cannot be withdrawn.

Once the up to 45 days qualifying period is complete, the reward will be unlocked and available for withdrawal.

User scenario: If you see a balance in your account but cannot send it to another platform, check whether it is labelled as a bonus reward. Go to Rewards > My Rewards to see the unlock progress and estimated release date.

Why did some of my own funds appear locked ?

• When you receive a cryptocurrency reward under this Promotion (for example, BTC), OKX places a temporary hold on your account balance equal to the current USD market value of that reward — calculated as the quantity of cryptocurrency awarded multiplied by its real-time market price (the "Hold Amount").

  • The Hold Amount is not fixed at the value at the time of disbursement; it fluctuates continuously with the live market price of the reward cryptocurrency. This means that even after you have traded or converted your reward into another asset (such as selling BTC into USD), the Hold Amount on your account continues to reflect the live market value of the original reward quantity.

  • If the price of the reward cryptocurrency rises after you have sold or converted it, the Hold Amount may increase beyond the USD value you received from that conversion — and your available account balance may appear fully or partially restricted as a result. This is expected behavior and is not an error; it is designed to ensure the reward can be recovered by OKX if the applicable holding requirements are not met.

  • To illustrate: suppose you receive 0.001 BTC as a reward when BTC is priced at $100,000 (reward value at disbursement: $100). You sell the 0.001 BTC and receive $100 USD in your account. BTC's price subsequently rises to $120,000. Your Hold Amount is recalculated as 0.001 BTC × $120,000 = $120. Because your available USD balance ($100) is now less than the updated Hold Amount ($120), your entire balance will appear locked — even though the funds originally came from your own conversion proceeds. The hold will be released once the AUM holding requirement is satisfied and the reward is unlocked, or if the reward is reclaimed by OKX in accordance with these Terms and Conditions.

I completed all the tasks but my reward hasn't appeared yet - what should I do?

Task completion and reward crediting can take up to 48 hours to process. If your reward is still not visible after 48 hours, contact OKX Support via Live Chat and provide a screenshot of your completed task status.

Terms & Conditions:

• You must complete the required trade within 30 days of account registration.

• Rewards will be distributed within 14 days after conditions are met and verified. Rewards may be restricted from trading or withdrawal for up to 90 days from the date of receipt. To unlock the reward, the user must maintain a portfolio balance above the required threshold for a cumulative total of 30 days within the 90-day window following the reward grant date (please refer to OKX app for the required portfolio balance threshold). The 30 qualifying days do not need to be consecutive. If the requirement is not met within this timeframe, the reward may be forfeited, reversed, or otherwise reclaimed at OKX’s sole discretion.

• Rewards must be claimed within 30 days from issuance.

• Track your earned rewards on Reward center > New user bonus on our website and app.

• Please note that rewards value may fluctuate and may not be equal when withdrawn due to market changes. The price of digital assets, including stablecoins, are subject to fluctuation. Due to such price fluctuations, your assets value may increase or decrease at any moment.

• OKX reserves the right to review and control situations involving fraudulent behavior, including but not limited to fake registrations or identify verification.

• Any violation of these terms or the OKX Terms of Service at any time may disqualify such customer from this promotion. If disqualified, you agree: 1) to return the value of any Bonuses provided under this promotion; or 2) that we may deduct, offset, or otherwise claw back such value from your account.

• Distribution of rewards may be delayed due to system issues or other special circumstances. Contact our customer support if rewards are not received 14 days after completion of the trading requirements.

• OKX retains the right to suspend, freeze, and/or seal user accounts and assets within the accounts as per applicable laws and OKX's terms of service.

• OKX reserves the right to terminate or modify the program's terms and conditions at any time without prior notice.

• For more detailed information, please refer to OKX Terms of Service.

In order to comply with local regulations, certain features may not be available in your region.