- Why do I need to verify my private wallet address, and how do I do it?Published on Oct 1, 2026Updated on Oct 16, 20261
- What is a Satoshi test, and how do I complete it?Published on Oct 1, 2026Updated on Oct 16, 2026
- Why is my crypto deposit locked, and how do I unlock it?Published on Oct 1, 2026Updated on Oct 16, 2026227
- Can’t find your wallet? Learn how to complete digital signature verificationPublished on Oct 1, 2026Updated on Oct 16, 20263
- Why is my crypto withdrawal asking for information, and what do I need to do?Published on Oct 1, 2026Updated on Oct 16, 2026
- Hardware Wallet Verification FAQPublished on Sep 25, 2026Updated on Oct 1, 2026
- Why hasn't my deposit been credited?Published on Sep 22, 2026Updated on Sep 22, 20266
- Why can’t I withdraw funds?Published on Aug 4, 2026Updated on Aug 5, 20268
- How do I enable allowlist? (app)Published on Jul 31, 2026Updated on Sep 30, 20266
- How do I check my deposit or withdrawal history?Published on Jun 9, 2026Updated on Sep 28, 202665
- Where do I find limits, fees and processing time details for cash withdrawal?Published on Apr 9, 2026Updated on Aug 11, 202634
- Where do I find limits, fees and processing time details for cash deposit?Published on Apr 9, 2026Updated on Aug 11, 202637
- Why haven’t I received a reply from the blockchain project team?Published on Oct 17, 2025Updated on Aug 26, 202616
- What should I do if my withdrawal was sent to the wrong user ID (UID)?Published on Oct 13, 2025Updated on Sep 8, 202623
- Address type upgrade FAQPublished on Aug 26, 2025Updated on Aug 5, 2026869