
虚拟豆
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Let's use Meituan less in the future. @Jingxin147741 and I booked 2 rooms for 3 nights each worth over 5600 through Meituan, placing the order 10 days in advance. We received booking confirmation from both the platform and email. However, upon arrival at the hotel, we were told there were no rooms and no record of our order.
Meituan's response was to refund the original price and then recommend a three-star hotel 10km away. This is a serious act of fraud, and they tried to make us accept downgrading from a five-star to a three-star hotel. We are now waiting for arbitration from 12315 for a refund plus triple compensation. This Bali trip will have to be paid for by Meituan.
Five days have passed, and Meituan has yet to proactively contact me or discuss follow-up solutions. The order still shows as completed. Being a Meituan Black Diamond member is miserable; becoming a Ctrip Black Diamond member comes with a personal assistant on WeChat to handle all sorts of issues. 😅 Although Ctrip is more expensive, they really take care of users when problems arise. 😅






